Privacy Policy

Introduction

InfraMind ("Company," "we," "us," or "our") operates the InfraMind platform and related services (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect information when you access or use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

Information We Collect

Information You Provide

We may collect information that you provide directly to us, including:

• Account Information: Name, email address, job title, organization name, and credentials when you create an account.
• Profile Information: Professional information you choose to provide.
• Content Data: Data, files, and other content you upload, create, or transmit through the Services, including infrastructure asset data, analysis configurations, and reports.
• Communications: Information you provide when you contact us for support, provide feedback, or otherwise communicate with us.
• Payment Information: Billing details and payment information processed by our third-party payment processors.

Information Collected Automatically

When you access or use our Services, we may automatically collect:

• Usage Information: Information about your interactions with the Services, including features used, actions taken, timestamps, and session information.
• Device Information: Information about the device and browser you use, including IP address, device type, operating system, and browser type.
• Log Data: Server logs that may include IP addresses, access times, pages viewed, and referring URLs.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies as described below.

Information from Third Parties

We may receive information about you from third parties, including:

• Integration Partners: If you connect third-party services to your account.
• Identity Providers: If you authenticate using enterprise single sign-on.
• Publicly Available Sources: Professional information from public databases.

How We Use Your Information

We use collected information for purposes including:

• Providing Services: Operating, maintaining, and improving our Services.
• Account Management: Creating and managing your account and providing customer support.
• Communications: Sending service-related communications, updates, and promotional materials (where permitted).
• Analytics: Understanding how users interact with our Services to improve functionality and user experience.
• Security: Detecting, preventing, and addressing fraud, abuse, security risks, and technical issues.
• Legal Compliance: Complying with applicable laws, regulations, and legal processes.
• Business Operations: Supporting our legitimate business interests, including billing, auditing, and administrative purposes.

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We engage third-party service providers to perform functions on our behalf, including hosting, data storage, analytics, payment processing, and customer support. These providers have access to information only as necessary to perform their functions and are obligated to maintain confidentiality.

Business Transfers

In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to a successor entity.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, safety, or the rights of others.

With Your Consent

We may share information with your consent or at your direction.

Aggregate or De-Identified Data

We may share aggregate or de-identified information that cannot reasonably be used to identify you.

Data Security

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

Data Retention

We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, potential risks, purposes for processing, and legal requirements.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your information, including:

• Access: Request access to personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your information, subject to certain exceptions.
• Data Portability: Request a copy of your information in a portable format.
• Opt-Out: Opt out of certain processing activities, including marketing communications.
• Withdraw Consent: Where processing is based on consent, withdraw consent at any time.

To exercise these rights, please contact us using the information provided below. We may require verification of your identity before processing requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information, improve our Services, and personalize your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Services.

Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. By using our Services, you acknowledge that your information may be transferred internationally.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information is collected, used, shared, or sold.
• The right to delete personal information held by businesses.
• The right to opt-out of the sale or sharing of personal information.
• The right to non-discrimination for exercising privacy rights.
• The right to correct inaccurate personal information.

To exercise these rights, please contact us as described below.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: